
Frequently Asked Questions
Primary care refers to the day-to-day healthcare given by a healthcare provider. It is the first point of contact for patients seeking medical attention and includes preventive care, diagnosis, and treatment of common illnesses and chronic conditions. Primary care providers also coordinate care with specialists when needed and help manage overall patient health through routine check-ups, screenings, and health education. This ongoing relationship allows for personalized care tailored to each individual’s needs, promoting long-term wellness and early detection of potential health issues.
Yes, choosing a primary care provider helps coordinate your overall healthcare.
We offer personalized nutrition plans and weight management programs. Our experts create tailored dietary strategies based on your individual health needs, preferences, and lifestyle. Whether your goal is to lose weight, maintain a healthy weight, or manage chronic conditions like diabetes or hypertension, our plans focus on balanced nutrition and sustainable habits. We provide ongoing support and education to help you make lasting changes, ensuring you achieve your goals safely and effectively.
We provide consultations through online platforms for convenience and safety. This allows you to connect with our healthcare providers from the comfort of your home, eliminating the need for travel and waiting rooms. Our secure telehealth services ensure your privacy while giving you access to expert medical advice, follow-ups, and care management. Especially during times when in-person visits may be challenging, virtual consultations offer a safe and flexible option to maintain your health and wellness.
Yes, please notify us at least 24 hours in advance to cancel or reschedule your appointment. This allows us to offer the time slot to other patients who may be waiting for care. Timely notice also helps our staff manage the schedule more efficiently and ensures that all patients receive the attention they need. If you cancel without notice or miss appointments repeatedly, it may affect your ability to book future appointments. We appreciate your cooperation and understanding in helping us serve everyone better.
For urgent medical questions after hours, please contact our on-call service or visit the nearest emergency room. Our on-call team is available to assist with pressing health concerns that cannot wait until regular office hours. They can provide guidance, assess the urgency of your condition, and advise you on the next steps. However, if you are experiencing a medical emergency such as chest pain, difficulty breathing, or severe injury, please proceed directly to the nearest emergency room or call emergency services (e.g., 911) immediately for prompt care.
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